Customer Care Rep
In a very comfortable call center environment, Vivint’s Customer Care Reps answer inbound calls from Vivint customers across the country and help them understand/troubleshoot their home security and home automation systems over the phone.
Apply below for the Customer Care position in Lindon, UT.
Provide technical and customer support via telephone for inbound calls.
Develop an extensive knowledge of Vivint’s varied product line and installation processes.
Educate customers over the phone on the use of Vivint systems and products.
Use Vivint’s Knowledge Management System to troubleshoot varying degrees of technical support problems for customers.
Create service tickets for issues not able to be resolved over the phone.
Accurately record customer's technical issues.