Dutch Speaking Sales & Service Agent
Sales and Service agents receive inbound calls to assist Independent Product Consultants (IPC) and customers with sign-ups, orders, and problem resolution. They perform outbound calls to invite IPCs to events, update account information, promote products, and to follow up on problem resolution issues. Agents actively promote TNI products with most customer contacts.
Essential Duties and Responsibilities:
â€¢ Provide Customer Service to Dutch and English speaking Independent Product Consultants.
â€¢ Receive inbound calls from Independent Product Consultants and respond to questions regarding company policies, products, programs and events.
â€¢ Perform outbound calls to ensure customer satisfaction.
â€¢ Maintain call quality standards as outlined on the Call Quality Review form.
â€¢ Promote TNI products on customer calls.
â€¢ Keep a daily Sales and Service Journal with a record of all calls and sales.
â€¢ Attend weekly training meetings and pass training quizzes.
â€¢ Apply training received to job functions.
â€¢ Work to achieve team and individual sales plans on a daily and monthly basis.
â€¢ Any other duties and/or responsibilities as assigned.
â€¢ Coordinate with Dutch team leader to carryout necessary market projects.
â€¢ Complete translation of web, marketing, and sales tools for the Dutch IPCâ€™s.